Gift Voucher (Digital)

We know you're probably umming and ahhing as to whether Bound underwear is really worth the hype. Could these truly be better than the trusty old pair you're wearing?

First-time customers buy with confidence thanks to our First Pair Fit + Comfort Guarantee policy. If you don't love them after 60 days we'll refund you or send out the correct size free of charge.

Conditions;

- Applicable for first-time buyers / new customers only.
- Refunds are available on your first pair only (excluding shipping costs).
- If you've purchased a 3-pack or 5-pack, please only open, trial and wear 1 pair as we can only refund 1 pair of worn underwear.
- If you've purchased a pack we can refund / exchange the unopened items once returned to us in new condition.
- Product must be used as per the provided care instructions.

Tidy up your undie drawer (or your partners) or bulk buy with friends to take advantage of our bundled pricing on any of our singles, no matter the sizes or colors.


Buy 3+ save $18
$33 per pair

Buy 5+ save $46
$30 per pair

Buy 7+ save $74
$28 per pair

Buy 10+ save $121
$27 per pair

We offer free express shipping across New Zealand for all orders over $80 NZD. 

You should expect to see your order within 2-3 working days.

We offer free express shipping Worldwide for all orders over $120 NZD.

Domestic orders - New Zealand

Orders under $80 will be charged at a flat rate of $6 for delivery NZ wide. All domestic orders are typically delivered within 1-3 working days from the time of dispatch, however please allow up to 7 working days for your order to arrive. If your order does not arrive within 7 working days please contact support@bound.one and we'll aim to resolve your issue urgently.

International orders - Australia

We offer two options for our international orders to Australia under $110 AUD

Our recommended option is via DHL Express and we expect approximate delivery within 2-5 working days from the time of dispatch. Australian orders shipped via DHL Express will be charged at a flat rate of $25 AUD. If your order does not arrive within 5 working days please contact support@bound.one and we'll aim to resolve your issue urgently.

Alternatively, we also have options via NZ Post International (tracked) and we expect approximate delivery within 4-10 working days from the time of dispatch. Australian orders shipped via NZ Post Express will be charged at a flat rate of $15 AUD. If your order does not arrive within 10 working days please contact support@bound.one and we'll aim to resolve your issue urgently.

International orders - Rest of the World

All international orders under $120 NZD are sent via DHL Express at a flat rate of $39 NZD. Please expect delivery within 2-10 working days from the time of dispatch. If your order does not arrive within 10 working days please contact support@bound.one and we'll aim to resolve your issue urgently.

International Orders & Import Fees

For international orders, please be aware of potential import taxes and customs duties imposed by your country's customs service. These fees are based on the destination country and the declared value of the items.

If your order exceeds your local customs' set value, additional taxes may apply upon delivery. Unfortunately, Bound cannot pre-pay or calculate these taxes for you.

Contact your local customs office for more information and ensure accurate shipping details to avoid delays.

Packaging

All garments are sent using home-compostable, biodegradable poly bags and recyclable mailers. Additionally, our tape uses water-based adhesive making it fully recyclable too.

Refunds and Returns

If it's your first order we offer free returns under our First Pair Guarantee policy. If you don't love your Bounds after 60 days we'll swap them out for the right size or give you your money back (less the cost of shipping).

All repeat orders qualify for free returns only if the underwear is unworn, unwashed and in its original packaging.

To initiate a return/exchange, simply contact us at support@bound.one and we'll take care of the rest.

We understand that trying new underwear can be intimidating, which is why we're committed to making the process as stress-free as possible for you. If you have any concerns or questions about our refund and return policy, please don't hesitate to contact us at support@bound.one. We're always happy to help!

Additional Details:

Once we receive your return and inspect the item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 2-5 working days.

If you purchase multiple items, please only try on 1 pair before opening the other items, as we are unable to offer refunds on opened and worn items to ensure we adhere to health and safety requirements. 

Refunds and returns excludes shipping costs 

Only full-priced items are eligible for a refund or exchange. All sale items are final.

Our policy lasts 60 days from the time of delivery. If 60 days have gone by since your item(s) were delivered, unfortunately we can’t offer you a refund or exchange.