Frequently Asked Questions
How long will my order take to arrive?
After allowing an approximate 24 hour dispatch window (Monday to Friday), we typically deliver NZ orders within 2 days and often overnight.
Where is my order sent from?
Auckland, New Zealand. We have a full-time warehouse team dispatching orders every 24 hours, Monday to Friday.
Do you ship outside of New Zealand?
We ship worldwide. Using partners like DHL we can typically deliver international orders within 2-5 business days.
I'm not sure what size to get?
Please check out our size guide which is placed within each product page. This will help you decide the right size. If you're in between sizes or have a bit more to love back there? Go up a size – Because your glutes deserve the perfect fit!
If you still have questions, feel free to message us via the chat pop up on the website, or DM us via Instagram, or email us at email@example.com
What is Lyocell?
Lyocell is a premium fabric that’s been labelled ‘eco-friendly’ & ‘sustainable’. It’s a semi-synthetic fabric primary made from cellulose-based, renewable resources such as wood and bamboo. It’s lightweight, breathable and moisture-wicking creating an anti-bacterial effect, ideal for people with sensitive skin. It’s extremely soft, smooth & durable and is widely considered as more comfortable than cotton. You can find out more here.
Why don’t your briefs have a fly hole?
During our two year testing phase we found that having a fly hole combined with our package pouch technology contributed to less support and comfort. Our product consistently remains in R&D and your feedback is always welcomed as we continue to refine our offering.
What packaging do you use?
All items are sent using home-compostable, biodegradable polybags and recyclable mailers. We’ve also got custom tape that uses water-based adhesive (making it fully recyclable too).
Our tissue paper is also made from recycled materials and is home-compostable
Our custom Bound gift box is designed to be re-used for many different purposes. Example - jewellery, stationary or notes.
Do you have any promotions running?
Sign up to our newsletter to receive 10% off your first purchase (plus get access to exclusive content and offers).
What if they don't fit?
We understand that trying new underwear can be intimidating, which is why we're committed to making the process as stress-free as possible for you with our "First Pair Guarantee" offer and our "Fast Easy Returns" process, to take away all of the risk for you. So if you need to swap them out? No worries, we got you. Simply flick us a message at firstname.lastname@example.org
How do I wash and care for Bound underwear?
To maximize longevity of Bound underwear, we recommend to wash these in cold water or temperatures up to 30 - 40℃. We also don't suggest tumble drying, these dry fast by air drying and will help to keep your underwear looking better and lasting longer.
I subscribed but didn't get my welcome discount code?
This should arrive almost immediately from subscribing. If you don't receive this welcome email, please check your junk/spam folder as this is the likely place it has ended up. If you still haven't received it after checking the above. Please get in touch with the team at email@example.com or the chat function on the website, or DM us on Instagram and we can manually provide this
Are these made in NZ?
We’re a small family business located in Auckland, NZ and we design all of our products here. But when it comes to manufacturing, we work with a factory in China. Why China? We use Tencel certified Lyocell for our products, a super eco-friendly material made in mills all around the world, including Europe, China and South America. We chose the closest mill with the lowest carbon footprint to minimize emissions and reduce logistics. Plus, working with a niche small factory in China who we personally know and visit frequently, made the most sense for us in terms of the above, and providing further efficiency.
As a small local brand, we take our responsibility to ensure ethical and sustainable practices throughout our supply chain very seriously. We work closely with our production partner, who audits all of our factories and visits them on a regular basis to ensure that our strict quality and ethical standards are being met.
As seen in British GQ
As trusted by Vogue
Incredibly comfortable and quality remains after multiple washes. Highly recommend.
Super comfy and great company super helpful when presenting the wrong size
FAST EASY RETURNS
Need to swap them out? No worries we got you. Simply flick us a message to get started.
Free express shipping throughout New Zealand for orders $80+. Free express shipping Worldwide for orders over $110 NZD ($100 AUD / $67 USD / £53 GBP). International orders sent via DHL Express.
FIRST PAIR GUARANTEE
If you don't love them first time we'll either send you a replacement pair or give your money back.